Perceived Service Quality in Schools of Education: A Comparative Study between Drexel University and Gazi University

The aim of this study is to determine the service quality perceptions of students being educated at Drexel University and Gazi University. The study is comprised of final year students in Schools of Education. 250 Turkish students and 101 American students have participated in the study. It has been determined through the data that the students of Drexel University are satisfied with service quality whereas the students of Gazi University are only partially satisfied. Students’ views on sub-dimensions display a difference between universities. In particular, functional quality and professors-lecturers are important factors impacting perception of service quality. According to the results, the most important elements of service quality are competence, willingness, honesty, reliability, and the ability of expression. Implications for further research and practice are also discussed.